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#big data #cmr #ContentManagement #content marketing #contentStrategie #CRM #CRM; #Customer Centricity; #Kundenorientierung #customer experience #digitaleTransformation #DigitalTransformation #digitalTrends #DonPeppers #Hospitality #InternetDerDinge #Kommunikation #Leadership #loyalty programs #MartaRogers #metatags #permission marketing #schlagworte #shareconomy #sharing economy #social media #suchkriteria #Trends2014 CRM-Strategie customer centricity Customer Managed Relationship Customer relationship management customer relationship software Dialog digitale Denkweise digitaler mindset Frederick Nevell kundenorientierung learning relationship linkedin Martha Rogers networking platform Seth Godin social-media; influencer social-media; linkedin socialCRM trust